Frequently Asked Questions
Everything you need to know about shopping with Eskay Products for your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 5-7 business days depending on your location. For oversized furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window.
What is your return policy for home products?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that custom-made or personalized home goods are final sale.
Are Eskay Products covered by a warranty?
Yes, all Eskay Products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship. This ensures your home investment is protected against structural issues.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Affirm and Klarna to help you furnish your home now and pay later.
How do I care for and maintain my Eskay furniture?
Each product page includes specific care instructions. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemicals to preserve the finish of your wood and textile pieces.